Acceptable Use Policy

This policy applies to everyone who uses Opreet, including the Opreet website and the Opreet web app. It forms part of our Terms & Conditions. Breaking it can lead to the actions described below.

You must not use Opreet to:

• launder money, or move or hide the proceeds of crime;
• finance terrorism or the proliferation of weapons;
• deal with sanctioned persons, entities or places, or help anyone evade sanctions;
• commit or facilitate fraud, scams or any other offence.

See our AML/CFT Policy.

• using stolen, cloned or unauthorised accounts, bank details, phone numbers or other payment details;
• pretending to be another person or organisation, or giving false information to open or use an account;
• using someone else's Opreet account, or letting someone else use yours.

• opening multiple accounts to avoid limits, checks or restrictions;
• trying to bypass identity checks, limits, PIN protections or any other security control;
• sharing or selling your password or PIN, or asking others for theirs;
• using your account to receive or pass on money for someone else without our agreement.

You must not:

• access, or try to access, another customer's account or data, or any part of our systems you are not meant to use;
• probe, scan or test our systems for weaknesses without our permission, or exploit a weakness you find;
• introduce malware, overload or disrupt the service, or use bots, scrapers or automated tools against it;
• copy, reverse-engineer or interfere with the web app, website or their security.

If you find a security problem, please tell us rather than use it. See Security for how to report it.

• using Opreet to defraud or abuse a telecom, electricity, TV or banking provider, or the people they serve;
• making payments you intend to dispute dishonestly, or abusing refund or failed-transaction handling;
• using the service to buy or resell goods or services in breach of a provider's rules or the law.

If we reasonably believe this policy has been broken, we may, as the law allows:

• refuse, hold, delay or reverse transactions;
• limit features, or suspend or close your account;
• ask you for information, or report the matter to the authorities.

Where permitted, we will tell you what has happened. You can raise a concern through our complaints process.

If you see something that looks like fraud or misuse of Opreet, or you think your account has been compromised, tell us straight away through complaints or the contact details on our Security page.