Complaints

If you are not happy with Opreet, whether it is a failed payment, a charge you do not understand, how your information is handled, or how you were treated, please tell us. We take every complaint seriously and use them to improve.

Please contact us using the email address registered to your Opreet account, so that we can confirm who you are.

• your full name, and the email address and phone number on your account;
• for a transaction complaint, the transaction reference, date, amount and what it was for, all shown in your transaction history;
• what went wrong and what you would like us to do;
• any screenshots, messages or other evidence.

1. Acknowledgement. We will confirm that we have your complaint, within: [complaint acknowledgement time: to be confirmed].
2. Investigation. We look into what happened, and may ask you or a service provider for more information.
3. Response. We will tell you what we found and what we will do, within: [complaint resolution time: to be confirmed].

Where your complaint is about a transaction, see also our Refund Policy.

If you are not happy with our response, ask us to review it by replying to our answer, and we will have your complaint looked at again by a more senior member of staff.

Using our process does not affect your legal rights, including your right to go to court.