Delete your account

You can ask us to close your Opreet account and delete your personal information at any time. Closing an account is a permanent step, so please read what it involves first.

Account deletion is not yet available as a self-service option inside the web app. Until it is, you can ask us to close your account:

1. Email [privacy / data protection email address: to be confirmed] from the email address registered to your account, and say that you want your account closed and deleted.
2. We may ask you to confirm your identity, for your protection.
3. We will confirm what, if anything, has to be settled first, and then close the account.

You can open the Opreet web app to check your balance and history before you ask.

• Pending transactions must finish, so that no payment is left half-done.
• Unresolved disputes or complaints may need to be settled first. See Complaints.
• Any balance in your Opreet account should be spent or transferred out first. Tell us if you need help.

When your account is closed, you will no longer be able to sign in, and we delete or anonymise the personal information we do not need to keep, such as your profile details and notification preferences.

What we may have to keep

Deletion therefore means closing the account and removing eligible personal information. It does not always mean erasing every record. We may need to keep some information where it is required for:

• legal and regulatory obligations, including anti-money-laundering record keeping;
• accounting, tax and audit purposes;
• fraud prevention and security;
• resolving disputes and defending legal claims;
• keeping a record of transactions that have taken place.

We keep only what is needed for those purposes, restrict who can see it, and delete or anonymise it when the period ends. Retention periods: [data retention periods: to be confirmed]. See our Privacy Policy.

Closing your account cannot be undone. If you want to use Opreet again, you will need to create a new account, and your old history will not be restored.

If you have questions about your information, or want to use another of your data rights instead, such as access or correction, see the Privacy Policy.